Last updated: January 10, 2025
Helix Biomedics, LLC (“Helix Biomedics”, “the Company,” “we,” “our,” or “us”) values the privacy and protection of your personal information and is committed to ensuring transparency and accountability in how we collect, use, and safeguard such information. This Privacy Policy outlines our practices, policies, and procedures regarding the collection, processing, use, storage, and disclosure of your personal data when you access or use our website, services, or communicate with us in any manner.
By interacting with our website, submitting inquiries through our contact forms, or otherwise providing personal information to us, you consent to the terms of this Privacy Policy and grant Helix Biomedics the right to process your information strictly as described herein. This policy is designed to comply with applicable privacy and data protection laws, including but not limited to the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), as applicable.
This policy applies solely to information collected directly through our official website at www.helixbiomedics.com and any direct communications with the Company. It does not apply to any other websites, third-party platforms, or applications that you may access via links or references on our website. We encourage you to review the privacy policies of such third-party platforms separately, as Helix Biomedics does not control and is not responsible for their privacy practices.
Helix Biomedics affirms that we do not share your personal data with affiliates or third parties for their independent use, nor do we sell your information to any entity. Your data will be utilized only for the purposes explicitly stated in this Privacy Policy, in accordance with applicable laws, and with your informed consent wherever required.
Please read this Privacy Policy carefully to understand how we handle your personal information. If you do not agree to the terms set forth in this policy, we kindly request that you refrain from using our website or submitting personal information to us.
1 - INTERPRETATION AND DEFINITIONS
The definitions provided apply consistently across all sections of this Privacy Policy, regardless of whether the terms are used in singular or plural form, or in capitalization.
1.1 Interpretation
Words and phrases in this Privacy Policy that are capitalized have specific meanings as set forth in this section. These definitions shall govern the interpretation of the Privacy Policy unless explicitly stated otherwise within a specific section. Terms defined herein shall retain the same meaning regardless of whether they are presented in singular, plural, or derivative forms.
1.2 Definitions
For the purposes of this Privacy Policy, the following definitions apply:
- a) Authorized User: Refers to any individual or entity authorized by the Company to access and use its services in compliance with applicable terms and conditions.
- b) Anonymized Data: Refers to data that has been processed to remove or obscure personal identifiers, ensuring that the information can no longer be associated with a specific individual without the use of additional information.
- c) Company: Refers to Helix Biomedics, LLC, a limited liability company registered and headquartered at Boynton Beach, Florida, 33435, United States, including its subsidiaries, affiliates, and authorized representatives.
- d) Cookies: Refers to small data files placed on your device by a website or service. Cookies are used to track your browsing history, preferences, and activities to enhance your experience and provide analytics regarding website usage.
- e) Country: Refers to the United States of America, where the Company operates and governs the handling of data under its jurisdiction.
- f) Consent: Refers to a clear, affirmative action or agreement provided by You, signifying Your willingness to allow the Company to process Your Personal Data for specified purposes.
- g) Device: Refers to any electronic device capable of accessing the Company’s website or services, including desktop computers, laptops, mobile phones, tablets, or any other device with internet connectivity.
- h) Data Breach: Refers to an incident where Personal Data, Usage Data, or other sensitive information is accessed, disclosed, or otherwise used without authorization, whether due to accidental or malicious actions.
- i) Data Protection Laws: Refers to all applicable laws and regulations governing the collection, use, storage, transfer, and protection of Personal Data, including but not limited to the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant jurisdictional laws.
- j) Form: Refers to any online or offline form that you complete and submit to Helix Biomedics, LLC, which may request personal information such as your name, address, email address, telephone number, and preferences related to clinical trials or other services.
- k) Personal Data: Refers to any information that directly or indirectly identifies or can identify an individual. Examples include but are not limited to name, address, email address, phone number, IP address, or any identifiers linked to your usage of the Company’s services.
- l) Privacy Policy: Refers to this document, which outlines the principles, practices, and obligations of the Company regarding the collection, use, protection, and disclosure of data.
- m) Retention Period: Refers to the duration for which the Company retains Personal Data and Usage Data in accordance with its data retention policy, legal requirements, or legitimate business purposes.
- n) Service: Refers to the website and related services operated and provided by Helix Biomedics, LLC, including all features, functionalities, and communications associated with the Company’s offerings.
- o) Service Provider: Refers to any third-party entity or individual engaged by the Company to process data or provide services on its behalf. This may include but is not limited to hosting providers, data processors, and customer support services.
- p) Third Party: Refers to any individual or entity other than You or the Company that may interact with the Company’s services, including Service Providers, partners, or other entities engaged to assist with service delivery.
- q) Tracking Technologies: Refers to tools such as web beacons, pixels, and similar technologies used to collect information about how You interact with the Company’s Website or Service.
- r) Third-party Social Media Service: Refers to any external social media platform or service through which you may interact with the Company. Examples include but are not limited to Google, Facebook, Instagram, Twitter, and LinkedIn.
- s) User Account: Refers to the account created and maintained by You to access and use the Company's services, which may store Personal Data and Usage Data.
- t) Usage Data: Refers to data automatically collected through the use of the Service, including but not limited to IP addresses, browser type, operating systems, pages visited, time spent on pages, and other diagnostic or analytical information.
- u) Website: Refers to the online platform operated by Helix Biomedics, LLC, accessible via www.helixbiomedics.com, including all related subdomains, mobile versions, and applications.
- v) You: Refers to the individual, entity, or legal representative accessing, using, or interacting with the Company’s services, whether on behalf of themselves or an organization they represent.
2 - COLLECTING AND USING YOUR PERSONAL DATA
2.1 Types of Data Collected
2.1.1 Personal Data
While using our Service, We may request that You provide Us with identifiable information that can be used to contact or identify You. This information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
Providing this information is voluntary. However, certain features or functionality of the Service may not be accessible without providing the requested Personal Data.
2.1.2 Usage Data
Usage Data is collected automatically when using the Service. This data may include:
- Your Device's Internet Protocol (IP) address
- Browser type and browser version
- The pages of Our Service You visit, the time and date of Your visit, the time spent on those pages, and unique device identifiers
- Diagnostic data to analyze and improve the Service
When You access the Service through a mobile device, additional information may be collected, such as:
- The type of mobile device You use
- Your mobile device unique ID
- The IP address of Your mobile device
- Your mobile operating system and Internet browser type
- Other diagnostic data
2.1.3 Information from Third-Party Social Media Services
The Company may allow You to create an account or log in to the Service through Third-party Social Media Services, including but not limited to:
- X
By registering through or granting access to a Third-party Social Media Service, You allow the Company to collect Personal Data associated with Your account, such as:
- Name
- Email address
- Activities
- Contact lists
If You choose to share additional information through these services, You consent to the Company using, storing, and sharing such data as outlined in this Privacy Policy.
3 - TRACKING TECHNOLOGIES AND COOKIES
3.1 Cookies and Tracking Technologies
We use Cookies and similar technologies to track activity on Our Service and store information to improve functionality and performance.
3.1.1 Cookies
Cookies are small files placed on Your device by the Website. You can configure Your browser to refuse Cookies or notify You when a Cookie is being sent. However, declining Cookies may limit access to certain features of the Service.
Cookies can be classified as:
- 1. Persistent Cookies: Remain on Your device after going offline until manually deleted or expired.
- 2. Session Cookies: Deleted automatically when You close Your browser.
3.1.2 Types of Cookies Used
a) Necessary / Essential Cookies
- Type: Session Cookies
- Administered by: Us
- Purpose: These Cookies enable core functionality, such as authentication and fraud prevention. Without these Cookies, some Services cannot be provided.
b) Cookies Policy / Notice Acceptance Cookies
- Type: Persistent Cookies
- Administered by: Us
- Purpose: These Cookies store user preferences regarding the acceptance of Cookies on the Website.
c) Functionality Cookies
- Type: Persistent Cookies
- Administered by: Us
- Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
3.1.3 Web Beacons
Certain sections of Our Service and emails may include web beacons (also known as clear gifs or pixel tags). These are used to monitor engagement, such as page views and email opens, and to verify system integrity.
3.2 Your Choices Regarding Cookies
You may adjust browser settings to decline Cookies or delete previously stored Cookies. However, this may limit the functionality of the Service. For detailed information, please refer to the Cookies section of this Privacy Policy or visit Our dedicated Cookies Policy.
4 - COOKIES POLICY
4.1 Purpose of This Policy
This Cookies Policy outlines the use of Cookies and related technologies by the Company to ensure transparency about how We collect, use, and protect information.
4.2 What Are Cookies?
Cookies are small data files stored on Your device that assist in the functionality, performance, and personalization of Our Website and Service.
4.3 Types of Cookies We Use
- a) Strictly Necessary Cookies: Essential for the operation of the Website and Service.
- b) Performance Cookies: Help us measure and improve the Website's performance.
- c) Functional Cookies: Enhance Your user experience by remembering preferences and settings.
- d) Targeting Cookies: May be used to deliver content or advertisements tailored to Your interests.
4.4 Managing Cookies
You can manage or disable Cookies through Your browser settings. For more information, please refer to Your browser’s help documentation. Declining Cookies may limit Your ability to use certain features of Our Website or Service.
4.5 Updates to the Cookies Policy
The Company may update this Cookies Policy periodically to reflect changes in technology, legal requirements, or business practices. Updates will be published on this page, and We encourage You to review this section regularly.
5 - USE OF YOUR PERSONAL DATA
The Company is committed to protecting your personal data while ensuring its responsible use to provide, maintain, and improve our services. This section details the purposes for which your data may be used.
5.1. To Provide and Maintain Our Service
We use your personal data to deliver and enhance the services offered. This includes monitoring service performance, troubleshooting technical issues, and implementing updates or improvements to ensure an optimal user experience.
5.2. To Manage Your Account
We process your personal data to manage your account and registration as a user of the Service. This ensures you have secure access to our platform and enables us to provide you with personalized services, such as appointment confirmations, reminders, and referrals, tailored to your preferences.
5.3. To Contact You
We use your personal data to communicate with you through email, phone calls, SMS, or other electronic means. These communications may include:
- a) Updates about services, features, or policies.
- b) Security notifications.
- c) Information regarding services or products relevant to your use of our platform.
- d) Emergency or critical updates required to maintain service functionality or compliance with legal requirements.
5.4. To Update You on Clinical Trials
If you have granted access, we may use your data to provide updates on current and future clinical trials. This ensures you are informed about opportunities that align with your preferences or consented interests.
5.5. To Manage Your Requests
We process your data to respond to inquiries, address concerns, and fulfill your specific requests. For opt-out requests or additional assistance, you may contact us at info@helixbiomedics.com.
5.6. For Business Transfers
In the event of a corporate restructuring, merger, divestiture, or similar transactions, your personal data may be used as part of the due diligence process or transferred as an asset of the Company. Such transfers will comply with all applicable legal requirements to ensure data protection.
5.7. For Analytical and Improvement Purposes
We analyze personal data to:
- a) Identify usage trends.
- b) Evaluate the effectiveness of promotional campaigns.
- c) Improve our services, products, marketing strategies, and overall user experience.
5.8. For Other Legitimate Business Purposes
We may use your personal data for other purposes consistent with the objectives stated above, provided such usage is lawful, reasonable, and in alignment with your expectations.
6 - SHARING OF YOUR PERSONAL DATA
The Company maintains strict controls over how your personal data is shared. This section outlines the scenarios under which your data may be disclosed.
6.1. With Service Providers
We may share your personal data with trusted service providers who assist us in operating our platform, analyzing usage, or contacting you for legitimate business purposes. These providers are bound by contractual obligations to protect your data and use it solely for the agreed-upon services.
6.2. For Business Transfers
During negotiations or execution of corporate transactions such as mergers, acquisitions, or sales, your personal data may be shared or transferred. Such actions will comply with legal and regulatory requirements to ensure that your data is handled responsibly.
6.3. With Business Partners
We may share your personal data with business partners to offer you products, services, or promotions aligned with your interests or preferences. Such partnerships are established under agreements that uphold data privacy and security.
6.4. With Other Users
If you choose to interact with public areas of the Service or Third-Party Social Media Services, your personal information may be visible to others. Examples include profile details, activities, and shared content. You are responsible for understanding and managing their privacy settings to control such disclosures.
6.5. With Your Consent
We will disclose your personal data for purposes beyond those outlined here only with your explicit consent.
6.6. To Comply with Legal Obligations
We may disclose your data when required by law, regulation, or court order to ensure compliance with legal obligations and protect the rights, safety, or property of the Company or its users.
6.7. Protect our rights
We may disclose or share personal information where we believe it necessary to respond to claims asserted against us, to comply with legal process (e.g., subpoenas or warrants), enforce or administer our agreements and terms, for fraud prevention, risk assessment, investigation and/or to protect the rights, property or safety of our company, our customers and/or others.
6.8 Aggregated and Non-personal Information
We may share aggregated and non-personal information we collect under any of the circumstances set forth in this Policy. When we de-identify personal information, we have implemented reasonable measures as required by law to ensure that the de-identified data cannot be associated with any individual or customer. We will only maintain and use such data in a de-identified manner and do not attempt to re-identify the data, except as permitted by law.
7 - OPT-OUT AND DATA MANAGEMENT
The Company values your control over your personal data. This section provides details on managing and opting out of certain data uses.
7.1. Withdrawal of Consent
You may withdraw your consent to the collection, use, or disclosure of your personal data at any time by contacting us at info@helixbiomedics.com. Please note that withdrawal of consent may impact your ability to access or use certain features of our services.
7.2. Correction of Data
You have the right to request corrections to any inaccuracies in your personal data. We are committed to ensuring the accuracy and completeness of the data we process.
7.3. Data Deletion Requests
You may request the deletion of your personal data under applicable laws. Requests will be assessed on a case-by-case basis to ensure compliance with legal, contractual, and regulatory obligations.
7.4. Opting Out of Communications
To opt out of receiving marketing communications or updates, you can contact us at info@helixbiomedics.com. Alternatively, you may use the unsubscribe link included in promotional emails. Operational and legally mandated communications may still be sent.
7.5. Restrictions and Limitations
We reserve the right to deny certain requests, such as deletion or withdrawal of consent, where such actions conflict with legal requirements, regulatory obligations, or the legitimate interests of the Company.
8 - NO SHARING OR SELLING OF PERSONAL INFORMATION
The Company is firmly committed to safeguarding the privacy and confidentiality of your personal information. To ensure transparency and provide assurance to our users, this section outlines our policy regarding the sharing and sale of personal information.
8.1. No Sharing with Affiliates or Third Parties for Unrelated Purposes
The Company does not share your personal information with affiliates, subsidiaries, or third-party organizations unless it is directly required to fulfill the purposes described in this policy or to comply with legal obligations. Any sharing of personal data will be conducted solely under the circumstances detailed in section 5 of this policy.
8.2. No Sale of Personal Information
Under no circumstances will the Company sell, trade, or rent your personal information to any third party for marketing, financial gain, or other purposes. This includes data such as your name, contact information, demographic details, or any other identifiable information.
8.3. Commitment to Non-Monetization of Data
The Company upholds the principle of non-monetization of user data. Your personal information is collected and used exclusively for the delivery and improvement of our services, in accordance with this policy. Any use of your data will always align with the purposes stated herein and will be conducted with utmost care and responsibility.
8.4. Protection Against Unauthorized Sharing or Sale
The Company employs rigorous measures to prevent unauthorized access, sharing, or misuse of your personal data. This includes:
- a) Implementing robust access controls to ensure only authorized personnel can access user data.
- b) Regularly monitoring and auditing systems for compliance with this policy and applicable regulations.
- c) Requiring service providers and partners to comply with our privacy standards and prohibiting the unauthorized sharing or sale of user information.
8.5. Enforcement of This Policy
The Company strictly enforces this policy within its operations and with all third parties involved. Any breaches of this policy will be promptly investigated and addressed to ensure continued compliance and protection of user data.
8.6. User Rights and Assurance
By maintaining this commitment, the Company provides you with assurance that their personal information is handled with the highest level of integrity and confidentiality. Should you have any concerns or questions about this policy, you may contact us at info@helixbiomedics.com.
This policy reinforces our dedication to upholding your privacy rights and protecting your personal data against misuse or unauthorized disclosure.
8.7. Limitation of Liability for Data Breaches or Hacks Beyond the Company’s Control
While the Company takes extensive measures to ensure the security of your personal data and prevent unauthorized access or breaches, the Company cannot be held liable for any data breaches, hacks, or unauthorized access resulting from events or circumstances outside of its control. This includes, but is not limited to, cyberattacks, hacking incidents, vulnerabilities in third-party systems, or other unforeseen events. The Company will continue to implement industry-standard security protocols, but cannot guarantee absolute protection from external threats or issues that occur beyond the Company’s reasonable control. In the event of such incidents, the Company will take immediate steps to mitigate any potential impact and notify affected users as required.
9 - RETENTION OF PERSONAL DATA
9.1 Retention Period for Personal Data
The Company will retain your Personal Data only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy. The retention period will be determined based on the necessity of the data for the specific purposes for which it was collected, including the provision of services, compliance with legal obligations, resolution of disputes, and enforcement of agreements or policies.
9.2 Compliance with Legal Obligations
The Company may retain your Personal Data for a longer period if retention is necessary to comply with legal, regulatory, or contractual obligations. This includes instances where the Company is required by law to retain certain data for a specified period (e.g., tax or financial records, compliance with regulatory requirements, or other legal obligations).
9.3 Retention of Usage Data
The Company may retain Usage Data, which is data collected automatically through the use of the service or from the service infrastructure itself (e.g., the duration of a page visit), for internal analysis purposes. Usage Data is generally retained for a shorter period unless the data is used to strengthen the security of our services, improve functionality, or is required to be retained for a longer period due to legal obligations or to address security concerns.
9.4 Data Minimization and Deletion
The Company implements data retention policies to ensure that Personal Data and Usage Data are not kept for longer than is necessary. Once the data is no longer required for its intended purpose, it will be securely deleted, destroyed, or anonymized, as appropriate, in accordance with applicable laws and industry standards. If you wish to request the deletion of your data, you may contact us as outlined in Section 10.4.
9.5 Retention for Dispute Resolution
The Company may retain Personal Data, even if it is no longer necessary for business operations, if retention is required to resolve disputes, enforce agreements, or comply with any legal or contractual requirements. This may include retaining certain data for the resolution of disputes or for purposes of enforcing legal rights or obligations.
9.6 Securing Personal Data During Retention
The Company ensures that any Personal Data retained, whether for the duration required to fulfill the purposes outlined or for the retention of Usage Data for security analysis, is safeguarded in accordance with industry-standard security protocols. The Company employs appropriate technical and organizational measures to prevent unauthorized access, use, or disclosure during the retention period.
10 - TRANSFER OF YOUR PERSONAL DATA
10.1 International Data Transfers
Your information, including Personal Data, may be processed at the Company’s operating offices and any other locations where the parties involved in the processing are based. Consequently, your Personal Data may be transferred to and maintained on servers or databases located outside of your state, province, country, or other governmental jurisdiction, where data protection laws may differ from those of your jurisdiction. This may include transfers to countries or regions that have varying levels of data protection and privacy laws, including countries outside of the European Economic Area (EEA) or the United Kingdom (UK).
10.2 Consent to Transfer
By submitting your Personal Data to the Company, you acknowledge and consent to the transfer, processing, and storage of your information in locations outside of your jurisdiction, as described in this section. Your consent to this Privacy Policy, followed by your submission of such information, constitutes your agreement to the transfer of your Personal Data in accordance with the terms outlined herein. You understand that data protection laws in the jurisdiction to which your Personal Data is transferred may differ from those in your own jurisdiction, and that the Company will take appropriate measures to safeguard your data during such transfer.
10.3 Adequate Safeguards for Data Transfers
The Company will take all steps reasonably necessary to ensure that any transfer of your Personal Data to a foreign country or jurisdiction is conducted in a manner that complies with applicable data protection and privacy laws. These steps may include the use of legally recognized safeguards, such as Standard Contractual Clauses (SCCs), Privacy Shield frameworks, or Binding Corporate Rules (BCRs), to ensure that your data is adequately protected throughout the transfer process.
10.4 Security Measures During Transfer
The Company is committed to ensuring the security of your Personal Data during its transfer to and from jurisdictions with different data protection laws. The Company will implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction, both during transmission and while in storage at the destination. These security measures are aligned with industry standards and best practices.
10.5 Transfers to Third-Party Organizations or Service Providers
In some cases, the Company may transfer your Personal Data to third-party organizations or service providers located in jurisdictions outside your own, to perform services or functions on behalf of the Company. In such cases, the Company will ensure that any third parties involved in the processing of your data adhere to appropriate data protection standards and contractual obligations, as required under applicable laws. The Company will not transfer your Personal Data to any third-party organization or service provider unless adequate safeguards, such as data protection agreements, are in place to protect the privacy and security of your information.
10.6 Notification of Changes in Transfer Practices
The Company will notify you in the event of any significant changes to its data transfer practices or the jurisdictions to which your Personal Data may be transferred. Should there be any substantial change in the destination or legal framework for such transfers, the Company will seek your consent where required by applicable laws, ensuring that you are fully informed about the implications of such transfers.
11 - DELETION OF YOUR PERSONAL DATA
11.1 Your Right to Request Deletion
You have the right to request the deletion of your Personal Data that the Company has collected about you, subject to certain conditions and limitations as set forth in this Privacy Policy. Upon your request, the Company will take reasonable steps to assist you in deleting or anonymizing your Personal Data, provided that such deletion complies with applicable laws, regulations, or contractual obligations.
11.2 Methods for Deleting Personal Data
Depending on the nature of the Service, you may be able to delete certain information directly through your account settings or by using features provided within the Service. For example, if you have an account with the Company, you may access the settings section of your account to update, amend, or delete your personal information. The Company will provide you with appropriate tools to exercise this right in a simple and efficient manner.
11.3 Requesting Deletion Through Customer Support
If you are unable to delete your Personal Data via the Service or if you prefer to make a deletion request directly, you may contact the Company’s support team by email or through other communication channels as indicated in the contact information section of this Privacy Policy. Upon receipt of your request, the Company will respond in accordance with applicable data protection laws and provide you with the necessary assistance to delete, correct, or update your Personal Data.
11.4 Retention of Data for Legal or Other Purposes
The Company may retain certain Personal Data even if you request its deletion but not limited to the following circumstances:
- a) Legal Obligations: The Company may be required by law to retain certain information for a specified period to comply with regulatory or legal obligations (e.g., financial or tax records).
- b) Contractual Obligations: The Company may need to retain your data to fulfill the terms of a contract or to enforce legal rights, including resolving disputes, enforcing agreements, or protecting the Company’s interests.
- c) Legitimate Business Purposes: In some cases, the Company may need to retain certain data for legitimate business purposes, such as for fraud prevention, ensuring the security of the Service, or improving the functionality of the Service.
In such instances, the Company will only retain the data necessary for the specific purpose and will ensure it is securely stored and protected.
11.5 Irreversible Deletion and Anonymization
Once your request for deletion is processed, and provided no legal or contractual obligations prevent it, the Company will take steps to delete or anonymize your Personal Data. In cases where deletion is not feasible, the Company will minimize the data retained to the extent possible and will ensure that the data is securely protected.
11.6 Impact of Deletion on Service Functionality
Please be aware that the deletion of your Personal Data may affect your ability to use certain features or functionality of the Service, particularly if your data is required for the provision of services or the performance of a contract. For example, if you request deletion of your account, you may lose access to certain personalized features or content.
11.7 Notification of Deletion Request
Upon completion of your deletion request, the Company will provide you with a confirmation of the action taken. This notification will outline the Personal Data that has been deleted, the status of any outstanding obligations, and any limitations on deletion due to legal or regulatory requirements.
11.8 Security Measures in Data Deletion
The Company will ensure that all deletions of Personal Data are carried out in a secure manner, utilizing appropriate technical and organizational measures to prevent unauthorized access, disclosure, or alteration of the data during the deletion process. The Company will also take steps to ensure that deleted data is rendered irrecoverable, where applicable.
12 - DISCLOSURE OF YOUR PERSONAL DATA
12.1 Business Transactions
In the event that the Company is involved in a merger, acquisition, financing, bankruptcy, reorganization, asset sale, or any other form of business transaction, your Personal Data may be transferred as part of that transaction. The Company will take reasonable steps to ensure that any such transfer complies with applicable data protection laws. You will be notified in advance if your Personal Data is transferred to a third party as part of such a transaction and is subject to a different Privacy Policy.
12.2 Law Enforcement
Under certain circumstances, the Company may be required to disclose your Personal Data to law enforcement authorities, governmental agencies, or other public authorities in response to valid legal requests. These requests may include, but are not limited to, subpoenas, court orders, or other legal processes that compel the Company to disclose your information. In such cases, the Company will comply with applicable laws and regulations and disclose only the necessary Personal Data required to fulfill the legal obligations.
12.3 Other Legal Requirements
The Company may disclose your Personal Data including but not limited to, the following circumstances where it believes such disclosure is necessary or appropriate:
- a) To comply with legal obligations: The Company may disclose your Personal Data to comply with any applicable law, regulation, legal process, or government request.
- b) To protect and defend the rights or property of the Company: In the event of a legal dispute or if the Company believes it is necessary to protect its intellectual property, assets, or other legal rights, it may disclose your Personal Data as part of such legal defense.
- c) To prevent or investigate possible wrongdoing: The Company may disclose your Personal Data if it is necessary to prevent, investigate, or respond to possible unlawful activities or activities that may result in harm to the Company, its users, or the public.
- d) To protect the personal safety of users or the public: The Company may disclose your Personal Data when it believes, in good faith, that such disclosure is necessary to protect the safety and well-being of its users, employees, or the general public, especially in emergency situations.
- e) To protect against legal liability: The Company may disclose your Personal Data as necessary to protect itself against legal claims, lawsuits, or any other legal actions that may arise, in order to assert or defend itself in legal proceedings.
12.4 Data Sharing with Service Providers
The Company may disclose your Personal Data to trusted third-party service providers who assist in the operation of the Service or the performance of business functions, including hosting, data storage, customer support, and analysis. These service providers are bound by confidentiality agreements and are prohibited from using your Personal Data for any other purpose than to provide services on behalf of the Company. The Company will take reasonable steps to ensure that all service providers are compliant with applicable data protection laws.
12.5 Disclosure for Legal Protection or Compliance
The Company may disclose your Personal Data as part of the process of cooperating with legal authorities, complying with applicable law, or in the context of defending its interests in legal proceedings. This includes, but is not limited to, responding to requests from regulatory agencies, courts, or law enforcement, as well as cooperating with investigations concerning potential violations of applicable laws or regulations.
12.6 Consent-Based Disclosure
In addition to the disclosures outlined above, the Company may disclose your Personal Data with your explicit consent. If such a disclosure is made, the Company will seek your informed consent before proceeding and will clearly explain the purpose for which your Personal Data is being shared.
12.7 Protection of Disclosed Data
When disclosing your Personal Data in accordance with this section, the Company will take all reasonable measures to ensure that any third parties receiving the information treat it in a manner that aligns with this Privacy Policy. This includes ensuring that adequate safeguards are in place to protect your Personal Data from unauthorized access, misuse, or disclosure.
12.8 Third-Party Sites and Services
Please note that the Company may, from time to time, link to third-party websites or services from within the Service. These third-party websites or services may collect or request your Personal Data. The Company is not responsible for the privacy practices or the content of such third-party sites, and the disclosure of your Personal Data to these sites is outside the scope of this Privacy Policy.
13 - SECURITY OF YOUR PERSONAL DATA
Be aware that the internet is a global communications vehicle open to threats, viruses, and intrusions from others, so we cannot promise - and you should not expect - that we will be able to protect your personal information in all circumstances.
13.1 Commitment to Security
The Company is committed to protecting the security of your Personal Data and uses commercially reasonable efforts to ensure its safety. We implement technical, administrative, and physical measures designed to safeguard your Personal Data against unauthorized access, loss, misuse, disclosure, or alteration. These security measures include encryption, access controls, secure data storage, and regular audits to ensure compliance with applicable data protection laws.
13.2 Limitations of Security
While the Company employs robust security practices, it is important to understand that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Despite our best efforts, we cannot guarantee the absolute security of your Personal Data. Any transmission of data over the internet involves inherent risks, and you acknowledge and accept that the Company cannot guarantee complete security against unauthorized access, data breaches, or cyberattacks.
13.3 Data Encryption
The Company uses encryption protocols such as Secure Socket Layer (SSL) or Transport Layer Security (TLS) to protect data transmitted to and from the Service. These protocols are designed to protect your data from unauthorized interception during transit. However, it is important to note that while encryption provides a higher level of security, no encryption method is entirely foolproof.
13.4 Internal Access Controls
The Company restricts access to your Personal Data to only those employees, contractors, or service providers who need the information to perform their duties. Access to Personal Data is granted on a need-to-know basis and is protected by secure authentication mechanisms such as passwords, multi-factor authentication, and other security procedures. We ensure that individuals with access to your data are subject to confidentiality agreements and security policies.
13.5 Data Breach Notification
In the event of a data breach involving your Personal Data, the Company will take immediate steps to investigate the incident and mitigate the impact on affected individuals. If required by applicable law, the Company will notify you promptly of any breach that may compromise the confidentiality, integrity, or security of your Personal Data. The Company will comply with all relevant data breach notification requirements, including those outlined by the General Data Protection Regulation (GDPR) and other applicable laws.
13.6 Third-Party Services
The Company may engage third-party service providers to process or store your Personal Data. While we ensure that these third parties implement appropriate security measures, the Company is not responsible for the security practices of these third-party providers. You are encouraged to review the privacy policies and security practices of any third-party services with whom your Personal Data may be shared.
13.7 Retention and Disposal of Data
To further protect your Personal Data, the Company retains your data for no longer than is necessary to fulfill the purposes outlined in this Privacy Policy. Once your Personal Data is no longer needed for these purposes, we take reasonable measures to securely dispose of or anonymize it in accordance with applicable laws and regulations.
13.8 User Responsibilities
In addition to the Company’s security measures, you are also encouraged to take steps to protect their own Personal Data. This includes using strong, unique passwords for accounts, avoiding sharing account credentials with others, and ensuring that their devices are secured with up-to-date security software. The Company is not responsible for any breaches resulting from actions taken by users/you, such as sharing login credentials or neglecting to maintain device security.
13.9 Ongoing Security Assessments
The Company regularly assesses its security practices to identify and address any potential vulnerabilities. This includes performing vulnerability scans, conducting penetration testing, and staying updated on the latest developments in cybersecurity. We continuously strive to improve our security measures in line with evolving threats and best practices.
13.10 Acknowledgement of Security Risks
By using the Service and providing your Personal Data, you acknowledge that you understand the inherent risks associated with transmitting and storing data electronically. You agree that, while the Company will make every effort to protect your Personal Data, no security system is impenetrable, and you accept the potential risks to your data security as part of your use of the Service.
14 - SMS Communication Policy
14.1 Consent and Opt-In for SMS Communications
The companyis committed to obtaining explicit, informed consent from all users prior to sending SMS communications. Users/you may opt-in through one of the following methods:
14.1.1 Web-Based Opt-In: You may opt-in via our website at www.helixbiomedics.com by entering their mobile phone number into a designated field. To confirm consent:
- a) You must check a box specifically labeled, “I agree to receive SMS communications from Helix Biomedics, LLC. Message and data rates may apply.” This checkbox is separate from other communication consent requests.
- b) A clear call-to-action near the opt-in form will state:
- i. The purpose of the SMS messages (e.g., promotions, order updates).
- ii. The frequency of messages (e.g., up to 4 messages per month).
- iii. A reminder that standard message and data rates may apply.
14.1.2 In-Person or Point-of-Sale Opt-In: You may opt-in by providing their phone number and checking a box or signing a form stating: “I agree to receive SMS communications from Helix Biomedics, LLC. Message and data rates may apply.”
14.1.3 Keyword Text Submission: You may opt-in by texting a keyword (e.g., “JOIN” or “HELIX”) to a number provided by the company. This action confirms their consent to receive SMS messages under the terms of this policy.
14.1.4 Interactive Voice Response (IVR) Consent: You may opt-in during a phone call by providing verbal or keypad confirmation when prompted.
14.1.5 Email Confirmation for SMS Consent: You may receive an email containing the details of the opt-in terms, which they must confirm before receiving SMS communications.
14.2 Message Frequency and Types
SMS communications will be limited to the purposes explicitly disclosed during the opt-in process. Examples include:
- a) Promotional Messages: Special offers, discounts, and announcements regarding new services or products.
- b) Transactional Alerts: Order confirmations, shipment updates, or appointment reminders.
The frequency of messages will not exceed [X messages per week/month] as stated in the opt-in agreement. Each SMS will include clear instructions on how to opt-out.
14.3 No Sharing or Sale of SMS Data
The company does not share, sell, or trade users' phone numbers or SMS preferences with affiliates, third parties, or marketing partners. SMS data is used solely to provide the services and communications consented to by the user.
14.4 Opt-Out and Help Instructions
14.4.1 Opt-Out: You may opt-out of SMS communications at any time by replying “STOP” to any text message they receive. This action will unsubscribe you from future messages related to the specific campaign. A confirmation text will be sent to confirm the opt-out request has been processed.
14.4.2 Help Requests: You requiring assistance may reply “HELP” to any SMS or contact us directly at:
- Email: support@helixbiomedics.com
- Phone: 5615099956
14.5 User Responsibility and Data Charges
By opting in, users/you acknowledge and agree that:
- a) Message and data rates may apply depending on their mobile carrier and plan.
- b) The company is not responsible for any fees charged by the user’s carrier as a result of receiving SMS communications.
14.6 Compliance with Regulatory Requirements
The company adheres to all applicable laws and carrier guidelines, including but not limited to the AT&T Office@Hand guidelines, The Campaign Registry (TCR) requirements, and other relevant regulations.
14.7 Enforcement and Changes to the Policy
We regularly review and update our SMS communication practices to ensure compliance with legal and carrier-specific requirements. Any changes to this policy will be communicated through our website or other appropriate channels.
14.8 Contact Information
For any questions or concerns regarding this SMS Communication Policy, please contact us at:
- Email: support@helixbiomedics.com
- Phone: 5615099956
15 - LINKS TO THIRD-PARTY WEBSITES
15.1 Third-Party Links and Redirection
Our Service may contain links to third-party websites, resources, or services that are not operated by the Company ("Third-Party Sites"). If you click on a link to a Third-Party Site, you will be directed to that Third-Party Site. The Company has no control over and assumes no responsibility for the content, privacy policies, or practices of any Third-Party Sites or services.
15.2 Responsibility for Third-Party Privacy Practices
The inclusion of a link to a Third-Party Site does not imply endorsement, approval, or affiliation with the Third-Party Site. The Company is not responsible for the privacy practices or the content provided by these Third-Party Sites. You are encouraged to read the privacy policy of each website you visit, as their privacy policies may differ from our own.
15.3 Security and Privacy Risks
By interacting with Third-Party Sites, you acknowledge that you may be exposed to different security and privacy risks. The Company does not guarantee the security of your personal information when you visit Third-Party Sites. You are advised to be cautious and take appropriate steps to protect your personal data while navigating Third-Party Sites.
15.4 No Control Over Third-Party Content
The Company does not endorse or take responsibility for the accuracy, completeness, or legality of content found on Third-Party Sites. We do not control the materials, resources, or services provided by Third-Party Sites and are not liable for any damages, loss, or inconvenience caused by accessing or using those sites.
15.5 Your Interaction with Third-Party Sites
Any interactions you have with Third-Party Sites, including purchases, inquiries, or communications, are solely between you and the Third-Party Site. The Company is not responsible for any loss or damage arising from such interactions. You are encouraged to evaluate the privacy practices and terms of service of these Third-Party Sites before engaging with them.
15.6 Changes to Third-Party Links Policy
The Company reserves the right to modify or remove any links to Third-Party Sites at its discretion. We may add, update, or remove Third-Party links from our Service without prior notice. The Company is not responsible for any damages, losses, or issues arising from any changes to or removal of Third-Party links.
15.7 Limitations of Liability
The Company shall not be held liable for any damages or losses incurred as a result of your access to or use of any Third-Party Sites. By using our Service, you agree to assume all risks associated with your interactions with Third-Party Sites.
16 - CHILDREN'S PRIVACY
16.1 Scope of Application
The Company’s Service is not intended for use by individuals under the age of 13, and we do not knowingly collect or solicit Personal Data from anyone under the age of 13. If we learn that we have inadvertently collected Personal Data from a child under the age of 13 without proper parental consent, we will take immediate steps to delete such data from our systems.
16.2 Parental Consent and Responsibility
In the event that the Company requires the collection of Personal Data from children under the age of 13, we will obtain verifiable consent from a parent or legal guardian before collecting, using, or disclosing such information. We will make reasonable efforts to ensure that such consent is obtained in compliance with applicable laws, including the Children’s Online Privacy Protection Act (COPPA) in the United States and similar regulations in other jurisdictions.
16.3 Parental Rights
As a parent or legal guardian, you have the right to access, correct, or request the deletion of your child’s Personal Data. If you believe that we may have collected such information from your child without proper consent, please contact us immediately. We will make reasonable efforts to verify your identity and assist in the exercise of your rights in relation to your child’s Personal Data.
16.4 Data Collection from Minors
If the Company becomes aware that it has unintentionally collected Personal Data from a child under the age of 13, it will promptly delete such data from its systems. In the event that we unintentionally collect Personal Data from individuals under the age of 13, and parental consent is not obtained, we will take immediate action to ensure that the data is removed and that such collection does not continue.
16.5 No Marketing to Children
The Company does not use Personal Data of individuals under the age of 13 for marketing purposes. We do not share or sell the Personal Data of children to third parties for such purposes. Any marketing communications we send are intended only for individuals who are 13 years of age or older.
16.6 Changes to This Section
The Company may update this section to comply with changes in laws or to improve its practices regarding the privacy of children’s data. If any changes are made to this policy, they will be reflected in the Privacy Policy, and a notice will be provided to inform parents or guardians of any significant changes in the way the Company handles children’s Personal Data.
16.7 Legal Basis for Data Processing
In cases where the processing of Personal Data from children is based on consent, we will rely on the parent’s or guardian’s consent as the legal basis for processing such data. This consent may be withdrawn at any time, and the child’s data will be deleted or restricted in accordance with applicable laws.
16.8 Notification of Data Collection Practices
We make efforts to inform parents and guardians about the types of Personal Data collected from children and how that data will be used, disclosed, and stored. Parents or guardians are encouraged to regularly review the Privacy Policy to remain informed of the practices related to children’s data.
17 - LIMITATION OF LIABILITY
17.1 General Limitation
To the fullest extent permitted by applicable law, in no event shall the Company, its affiliates, officers, directors, employees, agents, licensors, or suppliers be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business, goodwill, or any other intangible losses, arising out of or in connection with this Privacy Policy, the use or inability to use the services, or any breach of security, even if the Company has been advised of the possibility of such damages. You acknowledge and agree that the Company’s liability shall be limited to the maximum extent possible under applicable law.
17.2 Maximum Liability
In no event shall the total liability of the Company, whether in contract, tort (including negligence), or otherwise, exceed the lesser of: (i) the total amount paid by you to the Company for the service in the twelve (12) months immediately preceding the event giving rise to the claim, or (ii) one hundred dollars ($100.00). This limitation of liability is fundamental to the basis of the bargain between the Company and you, and you acknowledge and accept this limitation of liability as a condition of using the service.
17.3 Exceptions
This limitation of liability does not apply to liabilities arising from the Company's fraud, gross negligence, or willful misconduct, or any other liabilities that cannot be excluded or limited by law. However, in the event that the Company’s liability is determined to exceed the stated limits due to gross negligence or willful misconduct, the Company’s maximum liability shall be further limited to the amount of the direct damages caused.
18 - NO WARRANTIES
18.1 No Warranty of Availability or Accuracy
The Company provides the services "as is" and "as available," with no express or implied warranties or representations of any kind. The Company does not warrant that the services will meet your requirements or expectations, nor does it guarantee that the services will be error-free, uninterrupted, or secure. The Company disclaims all warranties, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.
18.2 No Warranty of Results
The Company does not guarantee any specific outcome from the use of its services. All services provided are without any warranty that they will lead to any particular result, nor does the Company warrant the truthfulness, accuracy, or completeness of any information provided through its services. Any reliance on such information is at your own risk.
18.3 Exclusion of Liability for Third-Party Content
The Company makes no warranties or representations regarding any third-party content, software, or services provided in connection with the service. The Company is not responsible for any damages arising from your use of such third-party services or content.
19 - CHANGES TO THIS PRIVACY POLICY
19.1 Right to Amend and Update
The Company reserves the right to update, modify, or amend this Privacy Policy at its sole discretion. Any changes made to this Privacy Policy will be reflected on this page. The Company may update this policy from time to time to reflect changes in law, technology, or our business practices.
19.2 Notification of Changes
In the event of any material changes to the Privacy Policy, the Company will notify you by posting a notice on the Service or by sending a direct email notification. This notification will occur before the new Privacy Policy becomes effective. Additionally, the Company will update the "Last updated" date at the top of this Privacy Policy to reflect the most recent revisions.
19.3 User Responsibility to Review
You are strongly encouraged to review this Privacy Policy periodically for any updates or changes. It is the user's responsibility to stay informed about any changes to the Privacy Policy, and by continuing to use the Service after such updates, you are deemed to have accepted and agreed to the revised Privacy Policy.
19.4 Effectiveness of Changes
Any changes to this Privacy Policy will become effective immediately upon posting the updated version on this page, unless otherwise stated in the notice provided. Your continued use of the Service following the posting of the revised Privacy Policy constitutes acceptance of the modifications. If a user does not agree with the updated policy, they must cease using the Service.
19.5 Material Changes to the Privacy Policy
In the event that a change is made to the Privacy Policy that materially affects the use of personal data, the Company will provide notice of such changes and obtain consent where required by applicable law. Such material changes may include the expansion of data collection practices, changes to third-party data sharing practices, or changes to how your personal data is processed.
19.6 User Consent to Updated Privacy Policy
By continuing to use the Service after any changes have been posted, you indicate your acceptance of the new terms and conditions set forth in the updated Privacy Policy. If you do not agree to the updated terms, you must discontinue use of the Service and may request deletion of your personal data as described in Section 10 of this Privacy Policy.
19.7 Retention of Historical Versions
The Company will maintain an archive of previous versions of this Privacy Policy for transparency and reference. You may request to view past versions of the Privacy Policy upon request, and such versions will be provided where feasible.
20 - INDEMNIFICATION
20.1 Indemnification by User
You agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, employees, agents, licensors, and suppliers from and against any and all claims, demands, losses, damages, liabilities, costs, and expenses, including reasonable legal fees, arising out of or in connection with (i) your use or misuse of the services, (ii) your breach of this Privacy Policy or any other agreements related to the use of the services, (iii) any content you provide or transmit through the services, or (iv) your violation of any rights of third parties, including intellectual property rights.
20.2 Indemnification by Company
The Company agrees to indemnify, defend, and hold harmless you from any claims, losses, or damages arising solely from the Company’s gross negligence or willful misconduct in relation to its obligations under this Privacy Policy. However, the Company’s indemnification obligation will not exceed the limitations set forth in Section 17 (Limitation of Liability).
21 - CONTACT US
21.1 Contact Information
For any questions, concerns, or notices regarding this Privacy Policy or the practices of the Company, please contact the Company through the following channels:
By email: info@helixbiomedics.com
By phone number: 5615099956
All notices will be deemed effective when sent by the Company to the contact details provided by you.